Primary model
Selcomm Cloud (SaaS)
The normal and fastest path to production, with managed operations, upgrades and reduced infrastructure burden.
The platform
One engine. Four integrated modules.
Selcomm is a complete BSS/OSS suite — Billing, Network, CRM, and Sales & Orders — designed to run as one coherent platform. Start with the modules you need. Every module shares one data model, one customer record and one source of truth.
Inside the Selcomm telecommunications platform engine
Four integrated modules
Choose the modules you need. Keep one connected platform.
Billing module
The most functionally rich billing engine in the market.
Selcomm's billing engine has rated billions of transactions for Australian telcos. It handles complex tariffs, multi-attribute plans, configurable discounting, bundle pricing, caps, and full accounts receivable — at unlimited scale.
Converged Billing
Accurate and timely billing is arguably one of the most important functions of your business for revenue, cash flow, and Customer Satisfaction. Selcomm Billing lets you introduce and manage new packages quickly and easily — faster implementation means better market response, and better profit.
Billing Features
A wide range of tariffs and discount types with rapid configuration, multiple invoice brands within one system, customised bill printing with targeted messages and media, multiple feeds from multiple source systems — fully configurable and scalable.
Rating
Selcomm provides a sophisticated rating engine for the construction and mapping of service detail records into a common usage format for subsequent processing. Its high-speed processing engine uses multiple program threads across multiple server processors to cater for the volumes of data a network can generate.
Tariffing
Selcomm views Tariffs as the application of charges to the transaction details for which Service Providers charge their Customers. Tariffs can consist of a complex variety of retail charging, from the categorisation of the transaction through to the addition of fixed and periodic charges.
Discounting
As with Tariff packages, Discounting regimes can be extremely complex. Discounts may be applied from the individual transaction through to the entire bill for the Customer, and may be volume based, categorised by service group, content based, threshold, or any combination of factors.
Bill Production
Fully customisable bill and statement formats delivered as hardcopy, PDF, file or other formats — by post, bulk email, web portal, or on demand via CRM. Service by cost centre in the bill, audit and tax reporting, graphical spend comparison, loyalty status and more.
Accounts Receivable
Selcomm has a fully functional Accounts Receivable system for the management of communications services and Customers, reducing the effort required to integrate data from financial sources such as billing and payment systems into external accounting and finance packages.
Payment Processing
Selcomm Payment Processing interfaces with a wide range of merchant payment gateways. Transactions can be posted in real time, on a periodic basis, or automatically based on configurable thresholds — including post-paid solutions.
Bill Report Management
Bill run reporting for revenue analysis, debt management and cost reconciliation, plus daily management, Customer and analytical reporting across a broad range of business areas.
CRM module
Customers serve themselves. Your team focuses on what matters.
Self-care portals reduce inbound contact volume and give customers a faster, branded experience. Account management, plan changes, ticket lodgement, bill history, and usage analytics — all under your brand.
Customer Management
Customer Care is at the heart of a Service Provider's business. Selcomm stands apart from general CRM products because it is designed, configured and customised specifically for a Service Provider, letting all account management and service requests be tracked and resolved in a timely manner.
Account Management
Selcomm CRM Account Management is Customer-centric and centralises account activity in a single view. Customer Care Agents have access to current financial position, value of account, all account communication history, and all associated account services.
Service Management
Complete service management for all service types with easy-to-use standardised methods, incorporating activation, barring, unbarring, package, plan and tariff changes, contract management, disconnection requests, and many other service lifecycle actions.
Workflow Management
At the core of Selcomm is an Event Management Engine that defines and drives the business processes flowing through it. A business process such as the activation of a service is defined as a lifecycle, which in turn is defined as a series of events.
Ticket Management
The Selcomm Ticketing interface is a web portal used by Customers for self-service and maintenance, and by staff to respond to those requests. Key features include custom fields, ticket rules, help topics, ticket locks, assignment and transfer, auto-responders, internal notes, SLAs, and a Customer portal.
CRM Report Management
An extensive suite of reports for managers and Customers across four categories: bill run reports, daily management reports, Customer reports, and analytic reports.
Self-Service
Selcomm SelfCare is a series of web portals for Customers and other user groups. Customers log in with their account number and password to manage their own accounts and services — including current and past bills, online payments, package changes, and detailed reports in PDF and Excel formats.
Network module
Mediation, validation, and reconciliation that holds up.
The provisioning layer ingests feeds from any source — switches, wholesale carriers, satellite networks, IoT platforms — and prepares clean, validated data for billing and reporting. Hundreds of integrations are pre-built; new ones are added on a regular cadence.
Device Management
Complete device management for a broad range of phones and other device types using standardised methods. Key functions include device configuration, firmware upgrades, on-boarding, tracking, inventory, and distribution.
Network Management
Increased competition and innovative service types are forcing networks into shorter product release cycles, and increased product offerings bring increased administrative complexity. The Selcomm Network Module streamlines network management and keeps all network commands consistent across the suite.
Data Acquisition
A fully integrated data acquisition, storage and analysis platform for Carriers, MVNOs and any Communications Service Provider collecting usage transactions from third-party systems or devices such as switches. Full Validation, Editing and Estimation (VEE) is built in, and new feeds can be adapted with ease.
Provisioning
Provisioning is fully integrated with Sales and Order Processing and Customer Care, deploying and tracking services and equipment. Progress of each order and provisioning task is visible to Customer Care Agents and can be published to self-care portals, enabling full control and easy correction of any issue.
Sales & Orders module
From quote to cash without the integration tax.
Sales channels, dealer portals, retail order flows, credit decisions, activations, contract creation, billing handoff — one platform, one data model. The cost of running multiple sales channels collapses.
Order Processing
Process orders from multiple channels at a single desk, support multiple business units with a flexible rules engine, control advertising cost with the Marketing and Promotions module, and run integrated dispatch control, online credit approval, and real-time stock and financial control.
Sales Processing
As sales volumes grow, Selcomm reduces the cost of operation by automating and streamlining administration and workflow. Through the Customer Care interface, sales processing events are defined in the service life cycle, allowing easy growth to address new mixes of services and new Service Provider requirements.
Dealer Management
Dealer Management addresses the resale of products distributed by the Service Provider through a network of Agents. It manages product ordering, credit and payment processing, despatch and billing, with reports for commission processing, sales control, and segregation of accounts receivable and general ledger information at dealership level.
Deployment
Selcomm Cloud first, with deployment choice when required.
Managed Selcomm Cloud is the normal and fastest path to production, including operations, upgrades and reduced infrastructure burden. Licensed on-premise, private-cloud and hybrid models remain available for corporate policy, data-control and international requirements.
Dedicated tenancy
Private cloud
A dedicated Selcomm tenancy inside your preferred cloud provider. Isolated resources, your compliance, our managed service.
Best of both
Hybrid
Mix what runs where. Customer-facing portals in public cloud, sensitive financial data on-prem — one operating model, one data plane.
Specialist option
Licensed on-premise
Deploy in your own data centre when corporate policy, data control or an international operating model requires it.
Want a closer look?
We will walk you through any module in detail.
Tell us which capabilities matter most. We will book a 30-minute deep-dive on the modules that match your business.