Selcomm Customer Care and CRM provides complete Service Management for all service types with easy-to-use standardised methods, incorporating activation, barring, unbarring, package, plan and tariff changes, contract management, disconnection requests and many other service lifecycle actions.
Selcomm manages a wide variety of services, including
- Fixed-line (wire-line) voice services catering for local, national and international calling, service and equipment charging, inbound traffic, and calling card (and prepaid) services
- Mobile (wireless) voice and data services including support for GSM, GPRS, 2G, 3G, 4G, LTE, WiFi, and satellite voice and data
- Dial-up and broadband internet services supporting time-based, usage-based, regional charging and other variants
- Voice over IP (VoIP) based services, video conferencing, and content services
In addition, Selcomm caters for carriage from all leading networks, wholesale providers and switches. As a result, services can have many permutations, with each service having its own attributes and lifecycle events, and each third-party system having its own unique interface to cater for service configuration at the network level. Traditionally Service Providers have suffered greatly from the complexity of multiple systems. With Selcomm CRM, new Call Centre Agents can be employed with little training when, for example, you require temporary staff to manage peak activity arising from marketing campaigns or unforeseen events.
Selcomm simplifies the vast range of complex service management activities by adopting a common management process across all the services supported. It guides the operator through the processes with a consistent look and feel, and business rules are encapsulated in the application, minimising potential operator errors.