The Selcomm SelfCare Module is a web portal for use by Customers for self-service and maintenance. It allows Customers to log into the system using their account number and password so they can manage their own services. Management tasks include enquiries into current and past bills, processing of payments online, changing of packages, and production of detailed reports in both PDF and Microsoft Excel formats.
SelfCare delivers the functions to meet Service Provider needs with minimal configuration. Style sheets are available to change overall formats such as logos, colour and font definitions. Almost any Selcomm function can be made available through this portal to deliver an extremely flexible and powerful capability.
Functions available from the Selcomm SelfCare system include
- Presentation of current account details
- Bill and statement history and selection
- Presentation of bill and statement summary information
- Download of the physical bill or statement in Adobe Acrobat format
- Online payment processing via credit card or another channel
- Presentation of usage details
- Customer acquisition functionality for product and service sales
- Product and service management
- Process network system request
- Definition of cost centre hierarchy for corporate reporting
- Downloading account and service reports in CSV format