Manual or call-assisted care is sufficient when dealing with low volumes of Customers and services. However, when volumes grow, Selcomm reduces the cost of operation by automating and streamlining sales and order administration and workflow.
Through the Customer Care interface, order processing defines events in the service life cycle, allowing an easy growth path to address new mixes of services and new Service Provider requirements.
The Selcomm SelfCare web interface is configured for Customer acquisition and service provisioning where required
- Customisable order entry forms with field validation, script prompting and help links to web pages or external help packages
- Programmable interfaces to allow for external CRM integration, web, IVR or other data sources
- Integration into Selcomm Customer Care and Selcomm Provisioning to allow for service activation and billing
- Customisable approval processing with secure manual override
- Automated prompting for promotion of plans, services, equipment and/or accessories
- Order monitoring, tracking, status and event logging
- Order escalation and action processing
- Full integration into Selcomm Accounts Receivable
- Integrated warehouse supplier and fraud management
Streamlined processing as your business grows
Selcomm can be configured and customised to process and manage large numbers of orders per day, sufficient to address the largest of requirements. Streamlined processing includes:
- Integrated support for processing orders through your call centre, the cloud, and/or dealer software
- Automated credit checking through merchant gateways, including approval, declined and pending lists
- Automated payment processing to allow the purchase of products
Selcomm is capable of automating any part of the sales process. An approval process may be defined for orders to cater for both business and system requirements. Business operations such as order decline, order pending, approval submission, override, scheduling, rescheduling, activity status, Customer letter creation and distribution, reporting and auditing can all be controlled through Selcomm. Every action is logged, and an extensive list of reports is available to manage order status, credit card, fraud, financial, inventory exclusion, escalation, and delivery history.