The Selcomm Dealer Management application addresses the situation where there is a need to allocate Agents to resell products distributed by the Service Provider. Product ordering, credit and payment processing, despatch and billing can all be managed through the Dealer Module, with supporting management reports available to the Service Provider for commission processing, sales control, and segregation of accounts receivable and general ledger information at a dealership level.
Dealer Management addresses a large network of Agents who may not be familiar with the details of managing the assignment of communications services. A formalised process guides the Dealer through the steps of order entry, Customer acquisition, service allocation and package selection. A specialised user interface allows Dealers to enquire on Customers and associated services allocated only to them. This is delivered as a specialised portal for Dealers.
Features of the Dealer Management application include
- Ordering, Customer Care, and service activation by a Dealer
- Segregation of sales and Customer Care information at a dealership level
- Definition of Dealer-based tariff plans
- Branding and billing on a per Dealer basis
- Commission allocation and reporting
- Web browser portal-based for ease of access